WordPress Maintenance, Support & Development

Let us take care of any fixes or development and provide ongoing 24/7 maintenance, updates, and support

Standard

All our core features for one low price.
Proactive ongoing maintenance,
security, backups and more.


UP TO x3 BUG FIXES PER MONTH

$ 55 /month*

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Up to x3 bug fixes per month
  • Website health audit at onboarding
  • 24/7 Ticket cover and access to our Support Portal
  • Bi-Weekly (every 14 days) Dashboard Reporting
  • Daily secure off-site backup of database and site files
  • Bi-Weekly (every 14 days) WordPress Core and Plugin updates
  • 24/7 Uptime monitoring
  • Daily scans for Malware
  • Site Security WAF
  • Pay for any additional support required on an hourly basis

Pro

Our most popular plan giving
WordPress website owners
100% total peace of mind.


UNLIMITED BUG FIXES

$ 75 /month*

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited bug fixes
  • Website health audit at onboarding
  • 24/7 Ticket cover and access to our Support Portal
  • Bi-Weekly (every 14 days) Dashboard Reporting
  • Daily secure off-site backup of database and site files
  • Bi-Weekly (every 14 days) WordPress Core and Plugin updates
  • 24/7 Uptime monitoring
  • Daily scans for Malware
  • Site Security WAF
  • Theme and PHP updates as required
  • Malware removal included
  • 60 mins per month of access to our development team for changes and improvements

Business

Comprehensive support for websites
requiring regular changes
and optimum performance.


UNLIMITED BUG FIXES

$ 99 /month*

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited bug fixes
  • Website health audit at onboarding
  • 24/7 Ticket cover and access to our Support Portal
  • Weekly Dashboard Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core and Plugin updates
  • 24/7 Uptime monitoring
  • Daily scans for Malware
  • Site Security WAF
  • Theme and PHP updates as required
  • Malware removal included
  • Site Speed Optimization
  • Technical SEO Optimization
  • 90 mins per month of access to our development team for changes and improvements

Advanced

Extensive support for eCommerce,
Membership, LMS and websites
with advanced functionality.


PREMIUM SUPPORT

$ 175 /month*

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited bug fixes
  • Website health audit at onboarding
  • 24/7 Ticket cover and access to our Support Portal
  • Weekly Dashboard Reporting
  • Secure off-site backup of database and site files every hour
  • Weekly WordPress Core and Plugin updates
  • 24/7 Uptime monitoring
  • Daily scans for Malware
  • Site Security WAF
  • Theme and PHP updates as required
  • Malware removal included
  • Site Speed Optimization
  • Technical SEO Optimization
  • 180 mins per month of access to our development team for changes and improvements
  • eCommerce, LMS or Membership websites
  • Also suitable for websites with high traffic, a high volume of plugins and/or integrations with other platforms

*Monthly plan pricing shown above applies to new customers signing up to a minimum term of 6 months as per the WP Tech Support terms of service. eCommerce, Membership, LMS, and websites with advanced functionality must join the Advanced plan.

One-Time
Fix

Fix my WordPress website now. Fixed cost priority service for a single issue.

$ 75 /per single issue fix

USD (United States Dollar)

FIX MY SITE - BUY NOW OR FREE WITH A SUPPORT PLAN*
  • One-Time Fix for any single WordPress issue
  • Malware removal not included

Malware
Removal

Quick access to our team to clean your site & protect from future hacks.

$ 175 /one-time fee

USD (United States Dollar)

CLEAN MY SITE - BUY NOW OR FREE WITH A SUPPORT PLAN*
  • A full scan of your WordPress site and database to ensure all malware is deleted and all infected and vulnerable files are replaced with secure copies
  • Removal of any blacklisting and Google warnings
  • Installation and optimization of a security plugin to prevent further hacks
  • A report detailing the issue and the measures we’ve taken to fix your site
  • 100% money-back guarantee if we are unable to fix your website
  • 6-month guarantee. If malware returns within this time, we’ll fix it for free**

Update PHP
Version

Update my website’s PHP version to resolve any conflicts or incompatibility

$ 175 /per update

USD (United States Dollar)

UPDATE MY PHP NOW OR FREE WITH A SUPPORT PLAN*
  • Fix Theme conflicts
  • Fix Plugin incompatibilities
  • Fix htaccess and php.ini issues

Site
Optimization

For WordPress sites with high CPU usage or exhausted server resources.

$ 275 /one-time fee

USD (United States Dollar)

OPTIMIZE MY SITE - BUY NOW
  • WordPress config optimization
  • Database optimization and removal of unused tables
  • Database query optimization to reduce load times
  • Plugin housekeeping: audit of redundant plugins that can be removed

Performance
Tune Up

Speed up my WordPress website. Faster page loading and increased performance.

$ 275 /one-time fee

USD (United States Dollar)

SPEED UP MY SITE - BUY NOW
  • Image Optimization
  • Minifying resources
  • Caching plugin configuration
  • Plugin review and suggestions on removing redundant plugins
  • Third-party scripts optimized by deferred loading

Custom
Development

I need an estimate to carry out a particular custom development requirement or site build.

$ 40 /per hour

USD (United States Dollar)

GET A QUOTE
  • Custom coding
  • Plugin install and configuration
  • Site rebuilds
  • Anything you need

*Excludes Standard plan. Please note eCommerce, LMS or Membership sites must join the Advanced plan.
**Applicable only when all implemented security measures are maintained on the site.

Frequently Asked Questions

Getting started

How do I get started?

For a single emergency fix or any support plan, you can get started immediately. The sign-up process is simple and only takes 5 minutes. After sign-up you will have access to our client portal where you can immediately begin to request any help or support.

What happens after I’ve signed up for a plan?

What details do I need to give you in order for you to provide support for my website? We need your website domain (address) and your WordPress CMS credentials (user and password). In order to offer a truly comprehensive 24/7 service that enables us to fix your website under any circumstances, we also ask for your hosting provider credentials. Quite often, in the worst case scenario of a website going down, we’ll most likely need access to the control panel of the website via your hosting arrangements, hence the importance of holding this information.

What is your client portal and what does it look like?

We’ve developed our own custom client portal providing a support ticket system, a dashboard with key metrics in relation to your website and other useful features. One of our team would be happy to run through a demo of our portal - Simply contact us to arrange at your convenience.

What’s included and service details

How does your support work?

We use our own specially designed support ticket system for all plan customers in lieu of phone support. Our 24/7 team is highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for both you and us.

Can I raise a support ticket anytime 24/7?

Yes, support tickets can be raised anytime 24/7. Critical issues flagged as high priority are looked into ASAP.

How many support tickets can I submit each month?

There is no limit on the number of support tickets you can submit. However, if any requests fall outside of the scope of your plan or the time it takes to make the changes you’ve requested is greater than any inclusive improvement time, we’ll raise a quote to let you know the cost of completing such work.

How often do you apply updates?

We monitor your website 24/7/365 and manually login to check your website once a week with Business and Advanced Plans (bi-weekly with Standard and Pro Plans) and apply any plugin, core and theme updates. Unlike other providers that use automated methods to manage updates, our team of WordPress experts check your website to ensure there are no issues after updates have been applied. If any issue or conflict is found we work on this until it's resolved.

What does unlimited bug fixes mean?

For Pro, Business and Advanced Plan customers we offer unlimited bug fixes for the life of your plan. Any fix to your current WordPress website is covered no matter how big or small.

How often do you take backups?

For Standard and Pro Plan customers we take daily offsite backups of your entire website and database, storing on our secure cloud server. For Business Plan customer we take backups every 12 hours and Advanced Plans we take backups every hour. We keep 90 days of backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.

Is custom development included as a website improvement?

Yes, if your plan includes website improvement time, this can be used for any kind of development. If development takes longer than the time included with your plan in the given month, we can provide a quote to complete the development at a very reasonable hourly rate. We’ll never complete any work that falls outside of your plan before providing an accurate quote and checking you’re happy to proceed.

What is Performance Tune Up?

Page loading speed optimization work is included for Business and Advance Plan customers. We work to not only optimise your website for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.

What SEO optimisation is included?

General website level SEO optimisation is included for Business and Advance Plan customers (this does not include in-depth on or off page SEO work). We run an SEO audit on your website after sign up, which scores your WordPress website. We then work on improving and fixing issues to give you a higher score making sure your website is in great overall SEO shape.

How do you keep my WordPress website secure?

We typically install and configure Wordfence, a plugin endpoint firewall and malware scanner. It’s one of the very best WordPress security plugins, whilst also being ‘light’ and therefore not negatively impacting website speed. We can install alternative security plugins in line with specific client preferences. Either way, you can be confident your site is secure and can be quickly restored in the worst case scenario, thanks to comprehensive security measures and backups.

Does it matter which hosting provider I use?

No. We can support your website irrespective of your hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.

Do you offer the following

Do you provide custom development?

Yes, if you require a custom development project, which falls outside of the scope of your support plan, we can provide an estimate to carry out any type of custom development work. This can include working on your existing WordPress website through to designing a new one from the ground up.

Do WP Tech Support provide web hosting?

Our support plans do not include hosting but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Is there a discount for nonprofits and charities?

Yes, if your company is a nonprofit or a charity we offer a 10% discount off all our support plans. Please contact our sales team to find out more.

Do you cover websites built on platforms other than WordPress?

No, we’re focused on being experts in maintaining and supporting WordPress websites only.

Do you provide support for bespoke WordPress websites?

Yes, we can take care of almost any WordPress website, no matter how complex or bespoke. If you have an eCommerce, membership, multilingual, advanced functionality or high traffic website, you’ll need either our Advanced plan or speak to us about a Custom plan to meet your specific requirements.

I have multiple WordPress websites, is there any discount available?

We’re happy to negotiate a discount if you require support plans for multiple websites. We also offer a white label solution suitable for agencies, freelancers, developers or other businesses that want to outsource the maintenance and support of multiple WordPress websites.

Do you offer a plan that includes unlimited development?

No, we believe an ‘unlimited’ plan generally doesn’t represent value in the long term for most clients. Instead we keep our price point low and allow you to pay for additional improvement time only when you need it.

What kind of website improvements / development can you complete?

There isn’t much our team of experts can’t tackle.We’re pretty confident that we can meet your objectives when it comes to making changes to your WordPress website. Examples of work we regularly complete includes; plugin customization, plugin development, custom theme creation, data migration, server setup or migration, custom fields etc.

Can I phone WP Tech Support?

As our team is based globally, we only interact with clients via email, live chat and a support. This means one of our team is always available, no matter where you are based or the time of day. We’ve found that having everything in writing results in less chance of misinterpretation, meaning better overall service delivery. Whilst we don’t offer phone support, rest assured that customer service is our number one priority and you’ll always find contacting us to be quick, efficient and professional. We can consider alternative communication methods should you opt for one of our Custom plans.

Do you have a SLA?

No, but we aim to resolve tickets as follows: Business critical - ASAP, High priority - 12-48 hours, Low or Medium priority - 1-4 days, Site Optimization - 2-5 days, Performance tune-up - 3-7 days. These are target timeframes. If we are dealing with a particularly high volume of tickets, things may take a little longer, but this isn't common.

Do you offer a free trial period?

No. When we onboard a new website we undertake a thorough audit, which can often result in significant work being completed. As a result, we’re unable to offer a trial period given the nature and volume of work we complete in the early stages of supporting your website.

Do you provide support for websites anywhere in the world?

Yes, but all of our support and ticket responses are in English.

Do Support Plans include an SSL certificate?

Yes all of our support plans include an SSL certificate, ensuring your site is always kept secure. The only exception is hosting providers who do not allow the installation of a third-party SSL, in these cases you will have to renew the SSL with the provider.

Do you manage WooCommerce websites?

Yes for Advanced Plan customers. Our team is very familiar with the platform and we support lots of WooCommerce websites.

Do you support WordPress Multisite?

We can support WordPress Multisite - a “network” of subsites within a single instance of WordPress.For a Multisite install with simple setups using common themes and plugins, we may be able to support such sites under our Advanced plan. However, in most instances, we will need to assess your Multisite setup and provide a custom-priced subscription. If your website is Multisite, please contact us via the ‘Get Quote’ form and provide as much detail as possible on the setup of your site to allow us to consider an appropriate price point to deliver the support you require.

About us

Where is your team based?

We have offices in the USA, India, Philippines and headquarters in the Isle of Man (an island in the Irish Sea between England and Ireland). Some of our team work out of our offices whilst others work remotely in various locations across the world, ensuring we’re always able to provide a truly 24/7 service. Our team is made up of a bunch of amazing people from all kinds of different countries, cultures, religions and ethnicities - Our diversity is something we’re really proud of.

What is the skill level of your team?

Our team is made up of a wide range of highly experienced front-end, back-end and full-stack developers alongside a team of engineers, ensuring we deliver on client requirements to the highest standards. Our technical team is organized by a team of project managers, overseen by our Chief Technology Officer. The technical know-how of our team is extremely strong and there isn’t much we can’t deliver when it comes to WordPress websites.

Do you keep in touch on a regular basis?

We pride ourselves in delivering regular customer communication. Each week, once we have applied updates and carried out any regular maintenance, we will send you an email to inform you that all the website metrics have been updated and available to review on the dashboard report within our client portal.

Are you genuinely available 24/7/365?

Yes. Our team is located in various locations across the world to ensure someone is available to support your website 24/7/365.

Do you offer an affiliate programme?

Yes. You can read all about it here

Why should I work with WP Tech Support over a different provider?

Because we’re a great team that’s passionate about the service we deliver! We look after over 1,000 websites for a wide range of clients all over the world, many of whom have left us a glowing review. Quite often in life you get what you pay for; we feel our proposition structure and price point means that we’re able to offer a great service at amazing value.

What happens if

What if I go over time limits included with my plan?

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your WP Tech Support client portal. The dashboard within the portal also shows remaining improvement time left in each month.

What does WP Tech Support do if my website gets hacked?

If you're an existing Pro, Business or Advanced Plan customer we take care of the issue with high priority and remove any malware or malicious code to get your website back running as normal ASAP. We monitor all customer websites 24/7/365 and will alert you in the event an issue is detected.

What happens if a plugin on my website is no longer supported?

If you're an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

Does unused website improvement time roll over?

No, we need to ensure our team has the availability to service all of our clients promptly and fairly, which simply wouldn’t be possible to organise if inclusive improvement time rolled over. Should you require additional website improvement time within a given month you can always purchase such time at a very reasonable cost.

If I want to change my support plan, can I?

Yes. You can up or downgrade your plan at any time.

Payment and Cancellation

What happens if I want to leave within the first 6 months?

We ask for a six month commitment from you due to the significant work we undertake when onboarding a site. Our business model and pricing is based on the trust of building a long term partnership to look after your website for a very affordable monthly fee. If you extremely unsatisfied with our service within the initial six month, please raise this with our management team and we will be happy to discuss your concerns and identify an amicable resolution.

How are plan payments collected?

Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up to your plan, you have a choice to pay directly by debit/credit card or via your PayPal account.

A few words from our relaxed customers

The support service has been responsive on technical queries, and malware which was present when I started the contract has been dealt with (although it has arisen again and I am awaiting the results of...

Thomas Lines

I’m not a “techy” person, so when my website went down WP Tech was a lifesaver. They were calm with working with me as I was in a sheer panic! They were patient, prompt, and...

Jamie Cheney

I love the WP Tech Support team and the service they provide for me - just like having your own team of A Grade Geek Peeps on staff. Fast, efficient, friendly and they never make...

Kym Robinson

Did exactly what asked and very quick and doesn’t overload with spam

Kanja Weldy

Quick turn around time. Great at problem solving and timely follow through. Pleasant to work with. The best service provider that I have had for my website. I have tried two other providers previously.

Vivian Bergamotto

I plan to continue using Wp tech support indefinitely. Far and away the best support for my wordpress/woocommerce I have ever had.

Keith Davitt

Fast response! Great service! Perfect results!

Sung Ginader

WP Tech Support was extremely responsive, professional, and efficient. They helped me get to the bottom of my problem as quickly as possible and I will definitely be using them again if the need arises!...

Termeh Mazhari

Best service we have had

Celia Mercadal

Professional and highly knowledgable team who provide a fantastic service maintaining several of my clients websites. 5 stars all day!

Mark Redhead

Experts in all areas of WordPress