Introduction

WP Tech Support Limited (“we/us”) respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Privacy Policy”). This Privacy Policy (together with our terms of use and any other documents referred to in it) describes the type of information that we collect from you through the use of our services (“Services”), or the use of this website www.wp-techsupport.com (our “Website”), how that information may be used or disclosed by us and the safeguards we use to protect it.

It is vitally important to you that your personal information is kept safe and confidential. It is equally important that when you communicate information to us, that weacknowledge with you that such communication is secure.

We use a number of different cookies on our site.

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore encourage you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.

In order to provide the Services available through our Website, we will hold certain personal information about you and we have obligations to you in relation to that data, in accordance with the Data Protection Act 1998.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site

If you have any comments on this privacy policy, please email them to info@wp-techsupport.com

What kind of information do we gather about you?

The only data that we may collect from you via this Website is the following data about you, and through social media or through the use of the Services including but not limited to your name, address, email address, telephone number or financial information, in the following circumstances:

  • Only information which is relevant to your enquiry.
  • Sufficient information to be able to deal with your enquiry without asking unnecessary or unreasonable questions.
  • Support – when you request support, services or information about the Services or our Website
  • We do not store credit card details nor do we share customer details with any 3rd parties
  • Correspondence – when you contact us

We do not use cookies or other devices to gather information about you. The only other information we have about your visit to the website is, if you came via another website, the address of that other website.

How do we use that information?

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

  • We use the information you supply to provide you with the service which you have requested.
  • If you allow us to, we may also use the information you supply to provide you with information about other services or products which may be of interest to you.
  • Carry out our contracts with you
  • Tell you our charges
  • Tell you about other goods and services that might interest you.

We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.

Where we store your data

We only keep your data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Your data will only be stored within the European Economic Area (“the EEA”)

Not withstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet

Your ability to view and correct the information

  • We will, at your request and subject to proof of identity, provide you with details of all personal information held about you under our control. Such information may be corrected, added to or deleted to ensure that it is accurate, up-to-date and complete.

Website security and security of transmitting information

  • We have security procedures in place for the administration of the website which prevent unauthorized access to the website processes and records.
  • Ordinary emails passing between both parties are not secure.

Breach of security

  • If you suspect that your data has reached an unauthorised person through us we ask that you provide us with a statement of how any actual or suspected security breach has come to your notice and the nature of that breach.
  • We will investigate and take action as necessary to remedy any breach of security.

Retention

  • We retain records in electronic form and maintain adequate backup procedures in the event of data corruption or destruction.
  • After records are no longer required to be kept they are deleted.

Your Rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at info@wp-techsupport.com

The Data Protection Act 1998 gives you the right to see information we hold about you. We can charge you a fee (currently £10) for this service.

Changes

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of this Privacy Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up-to-date.

Contacting Us

If you have any questions about our Website or this Privacy Policy, please contact us by email at info@wp-techsupport.com, by telephone on +44 0330 043 2606 or by post at WP Tech Support Limited, Skanco Court, Cooil Road, Braddan, Isle of Man, IM2 2SR, United Kingdom. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you