- Full vulnerability scan
- Removal of malware and cleaning of infected files
- Google blacklist removal
- Security hardening & antivirus
- 6-month guarantee*
How Our Malware Removal Process and Cleanup Works
We don’t just run a quick malware scanner to detect, delete, or disable malicious code or website files and have the same hacker re-infect your WordPress installation again later. Our WordPress experts examine your site in detail, file by file. We identify the cause, remove malware or malicious code/scripts, clean your WordPress or reinstall (wp-admin, wp-config.php, wp-content folder, theme files, or other PHP files), and fix your site’s known vulnerabilities and WordPress security threats.
The Impact of Malware Attacks
Website owners need to take immediate action when dealing with a malware infection is extremely important, especially for your WordPress online business. Apart from the immediate security issues and risk of data theft and website defacement, a compromised website can harm your customers’ trust, potentially impacting your brand’s reputation and credibility.
Furthermore, the Google search engine actively penalizes infected sites, significantly decreasing SEO visibility and organic traffic and substantially losing customers, sales, and revenue.
Security Vulnerability Patching
Malware often uses website security vulnerabilities in outdated software or unpatched systems. As part of our service and security solution, we identify and resolve any underlying security vulnerabilities that may have been exploited during the attack. This involves updating your WordPress core files and plugins to their latest secure versions to keep your site malware-free. Along with installing and configuring a WordPress security plugin (web application firewall) to help protect your site in the future. We also ensure that new, strong passwords and authentication are used to access WordPress admin, FTP clients (file manager), and host or cPanel user accounts.
*Applicable only when all implemented security measures are maintained on the WordPress website.
FAQ - Frequently Asked Questions
Why was my site hacked?
The attack is almost certainly not targeted at your site. Many WordPress installations use the same plugins or themes, so hackers often find vulnerabilities they can exploit on a large scale. If you are using a popular WordPress plugin with a security vulnerability, your site could be one of thousands targeted on any given day.
Could another website on my web host cause the issue?
This could be why your website shares hosting space with another site (Shared Hosting). It’s unlikely that the hosting provider is the problem, but it’s not unheard of. We can investigate and diagnose this for you.
Sometimes, the vulnerability is enabled by the host having default weak permissions on file access, which allows a WordPress config file to be read across accounts.
Why does my site keep getting hacked?
Chances are, you are not addressing the root cause of the hack. It could be a continuously exploited vulnerability, such as an outdated WordPress version, plugin, or theme. Or there might be infected code that you are not removing. Sometimes, an attacker exploits a vulnerability and creates a backdoor if you’re not using a WAF (Web Application Firewall) like WordFence, Sucuri, or Malcare. They might wait several months before using the backdoor to infect your website and WordPress database.
We will conduct a comprehensive Malware scan to identify and remove these backdoors.
Why is a WordPress Website attacked?
Hackers often target WordPress in the first place for several reasons. It can be expanded with numerous plugins and themes, each with fully readable code. Additionally, it is widely used, making it a prime target for hacking syndicates that compete to find and exploit security vulnerabilities in websites, including yours.
How can I tell if my site is hacked?
Exploits typically present themselves as a complete site defacement or a redirect to an external phishing site. Nevertheless, a site may appear normal when malicious content is uploaded within the site code.
Do you offer one-time products or ongoing services?
We provide both one-time WordPress Malware removal services and ongoing WordPress Care Plans. The one-time Malware removal service cleans your hacked site, while our ongoing plans ensure good site optimization and security is hardened with real-time 24/7 monitoring or your WordPress dashboard and WordPress backups taken daily; if, in the unlikely event, your site does get infected, then the removal of any malicious software or malware is included.