WordPress Care Plans & Maintenance Packages

Getting started with our WordPress maintenance services is fast and simple. The online sign-up process takes less than 5 minutes. Immediately after, you gain access to our secure Client Portal, where you can submit your site details and immediately request expert support.

Our onboarding process is thorough and professional. We immediately perform a complete WordPress website health check audit of your site. We also set up secure offsite backups, 24/7 site security, and uptime monitoring. The full audit report, including any initial issues or recommendations, is shared with you via a support ticket before maintenance officially begins.

We’ve developed our custom client portal, which provides a WordPress support ticket system, a dashboard with key metrics related to your website, and other valuable features with a great user experience. One of our team would be happy to run through a demo of our portal. Contact us to arrange at your convenience.

A WordPress Website Care Plan is a proactive solution ensuring your site is always secure, fast, and up-to-date. It includes routine maintenance tasks (core, plugin, and theme updates), 24/7 security and uptime monitoring, and daily cloud backups. You need one to prevent costly errors, security breaches, and downtime, which protects your revenue and reputation.

We use our custom-designed WordPress support ticket system for all customers, available 24 hours a day, 7 days a week. Our team of global WordPress experts is highly responsive. We prioritize written support to ensure every issue is clearly detailed and recorded, which improves clarity, consistency, and ultimately, faster resolution times for you.

Yes, support tickets can be raised anytime 24/7. Critical WordPress site issues flagged as high priority are looked into ASAP.

There is no limit on the number of WordPress support tickets you can submit. However, if any requests fall outside your plan’s scope or the time it takes to make the changes you’ve requested is more significant than any inclusive improvement time, we’ll raise an estimate to let you know the cost of completing such work.

We monitor your website 24/7/365, but updates are performed manually on a strict schedule. Unlike providers who use risky automated methods, our WordPress experts manually log in to check your site after every update. This ensures zero conflicts or breakage. Frequency varies by plan (e.g., weekly with the Advanced Plan, bi-weekly with Business, monthly with Pro and Standard).

For Pro, Business, and Advanced Plan customers, unlimited bug fixes mean any fix to an existing problem on your current WordPress website—whether small or critical—is covered for the life of your plan. This policy includes resolving plugin conflicts, PHP errors, layout issues, and other common faults that occur during routine operation.

We take daily cloud backups of your entire WordPress website and database as well as incremental backups before starting any support ticket or maintenance work. All copies are stored securely on our dedicated cloud servers for 90 days, ensuring reliable, rapid restoration if needed.

Yes, if your plan includes website improvement time, this can be used for any custom WordPress development task. If development takes longer than the time included with your plan in the given month, we can provide a quote to complete the development at a very reasonable hourly rate. We’ll never complete any work outside your website care plan before giving an accurate quote and checking to see if you’re happy to proceed.

WordPress page speed optimization is included with our Business and Advanced Plans. We optimize key factors for faster loading times and maintain the speed increase ongoing. We actively work to improve your Google Core Web Vitals scores but, due to external factors (e.g., hosting, third-party code), we cannot guarantee passing scores—we guarantee the expert work to achieve the best possible performance.

General website-level SEO optimization is included for Business and Advanced Plan customers (this does not include in-depth on- or off-page SEO work). After signing up, we run a technical SEO audit on your WordPress website, a 100-point report that scores your WordPress website. We then work on improving and fixing issues to give you a higher score, ensuring your WordPress website is in excellent overall SEO shape to help improve your rankings.

We implement and configure industry-leading security measures, typically utilizing Wordfence (firewall and malware scanner) or an equivalent solution based on client needs. Through comprehensive security monitoring, regular scans, and robust daily backups, we ensure your site is constantly protected. In the event of an attack, our team swiftly isolates and removes malicious code to restore full functionality.

No. We are hosting-agnostic. Our experts successfully manage sites across all major providers (SiteGround, Kinsta, WP Engine, GoDaddy, etc.). We can also manage migrations and recommend dedicated hosting tailored for your site's scale.

Given the broad spectrum of development and changes that can be made to a WordPress website, it would be impossible to define precisely what is not included in the scope of our support plans. Instead of producing a never-ending list, we have provided several examples of things included with our care plans and examples of work that we DON’T include to provide guidance.

Guidance on work included:

• Adding a new page
• Adding new plugins
• Configuring plugin settings
• Editing existing content (text, images, banners, layout)
• Ensuring your site is responsive (as much as your theme will allow)
• CSS edits and additions
• Widget edits (header, footer, sidebar)
• Install and configure third-party platform connections like Google Analytics or Google Search Console

Guidance on work NOT included (these require a custom quote):

To ensure transparency, work falling outside the scope of our maintenance plans typically involves bespoke creative services, such as original design, copywriting, or third-party API integration.

• Graphic or Website Design (creation of images or graphics)
• Custom development (PHP, plugins, themes, etc.)
• Updating custom code
• Creation of content
• PSD (PhotoShop) to WordPress
• Modifying plugin code
• API integration that does not currently have guidance documentation
• Configuration within third-party platforms and external sites
• Set up of conversion tracking using Google Analytics, Google Tag Manger or any other third-party platforms

Examples

(1) Included: Build a new page with the content you have provided us in a document with clear instructions on where to include the page on the site, also providing images with relevant copyrights.

(1) Not Included: Ask us to write copy for a new page on your site and find supporting images.

(2) Included: Recommend, install, and configure a Woocommerce shipping plugin to meet your objective.

(2) Not included: Custom development or amending the code of a WooCommerce shipping plugin to meet a complex process requirement.

(3) Included: Install, configure, or fix an Instagram image feed to show on your blog.

(3) Not Included: Investigate a problem and adjust settings within a third-party application such as Instagram, Facebook, Linkedin etc

Our Website Care Plans include 24/7 uptime monitoring to ensure your site is always available to visitors. If any issues arise, our WordPress experts will promptly investigate and resolve them, getting your site back online as quickly as possible. We are well-versed in addressing common downtime issues at both the installation and server levels, utilizing our expertise to ensure the smooth functioning of your website.

Yes, if you require a WordPress custom development project that falls outside your support plan’s scope, we can estimate any custom development work. Please note that we don’t offer web design or new website development.

Our WordPress support plans do not include hosting, but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please get in touch with our sales team for more information about WordPress hosting solutions.

Yes, if your company is a nonprofit or a charity we offer a 10% discount off all our WordPress support plans. Please get in touch with our sales team to find out more.

No. We are 100% focused on WordPress—it is the only platform we support. This exclusive focus allows us to maintain deep expertise and deliver the most rapid, specialist solutions for the world's most popular CMS.

Yes, we can take care of almost any WordPress website, no matter how complex or custom. If you have an eCommerce, membership, multilingual, advanced functionality or high traffic website, you’ll need either our Advanced plan or speak to us about a Custom plan to meet your specific requirements.

We’re happy to negotiate a discount if you require WordPress support plans for multiple websites. We also offer a white-label solution suitable for agencies, freelancers, developers, or other businesses that want to outsource the WordPress maintenance and support of multiple WordPress websites.

No, we believe an ‘unlimited’ WordPress Support Plan generally doesn’t represent value in the long term for most clients. Instead, we keep our price point low and allow you to pay for additional improvement time only when needed.

There isn’t much our WordPress support team of experts can’t tackle. We’re confident we can meet your objectives when changing your WordPress website. Examples of work we regularly complete include plugin customization, data migration, server setup or migration, custom fields, etc.

We deliberately focus on email, live chat, and support tickets for all communication. This process ensures that every request, technical detail, and solution is recorded in writing. This single source of truth eliminates misinterpretations and allows any of our 24/7 global experts to instantly pick up the ticket, resulting in a faster, more consistent, and higher quality service for you.

While we do not offer a formalized, legally binding SLA for all plans, we operate on strict internal service targets. Our commitment is to resolve support tickets as follows:

Business Critical: ASAP; High Priority: 24 hours or less; Medium Priority: 48 hours or less.

This transparency ensures you know exactly what to expect from our responsive support team.

We don't offer a free trial because when we onboard a new website, we immediately invest significant time in a thorough site audit and crucial foundational work (setting up backups, security, and monitoring). Given the volume and value of this initial work, we cannot offer a trial period. Our commitment starts on day one with tangible service delivery.

Yes, but all of our support and ticket responses are in English.

Our WordPress care plans include an SSL certificate, ensuring your site is always secure. The only exception is hosting providers who do not allow the installation of a third-party SSL; in these cases, you will have to renew the SSL with your WordPress hosting provider.

Yes, for Advanced WordPress Support Plan customers. Our team is experienced with the platform and supports many WooCommerce websites.

We can support WordPress Multisite - a “network” of subsites within a single instance of WordPress. For a WordPress Multisite install with simple setups using familiar themes and plugins, we may be able to support such sites under our Advanced plan. However, in most instances, we must assess your Multisite setup and provide a custom-priced subscription. If your website is Multisite, please get in touch with us via the ‘Get Quote’ form and give as much detail as possible on your site setup to allow us to consider an appropriate price point to deliver the support you require.

Our operational headquarters are on the Isle of Man. Crucially, our expert team is geographically distributed across multiple time zones globally. This strategic placement is why we can genuinely guarantee 24/7/365 WordPress support without any interruption, regardless of your location or the time of day.

Our technical team comprises highly experienced front-end, back-end, and full-stack developers and engineers. This ensures we have the diverse, deep expertise required to handle everything from complex database optimization to custom development. The team is structured with dedicated project managers and overseen by our Chief Technology Officer (CTO), guaranteeing quality and professional standards.

We pride ourselves on delivering regular customer communication. Each time we apply updates and carry out any regular maintenance as per your WordPress care plan level, we will email you to inform you that all the website metrics have been updated and are available to review on the dashboard report within our customer portal.

Yes. Our team of WordPress experts is located worldwide to ensure we are always available to support our clients’ websites 24/7/.

Yes. You can read all about our WordPress affiliate programme here.

We stand out due to our exclusive focus on WordPress, guaranteeing specialist expertise rather than generalist support. We offer genuine 24/7/365 coverage from a global, professional team. Our model is built on transparency, using manual updates to protect your site integrity and providing unlimited bug fixes on higher-tier plans. Ultimately, our fantastic value and proven customer success (see our reviews page) make us the reliable choice.

We will notify you if you use all of your inclusive website improvement time (only available with Pro, Business, and Advanced Website Care Plans). Additional improvement/development time can be purchased in 30-minute blocks from your WP Tech Support client portal. The dashboard within the portal also shows the remaining improvement time left in each month.

Suppose you’re an existing Pro, Business, or Advanced Plan customer. In that case, we prioritize the issue and remove any malware or malicious code to get your WordPress website back running as usual as soon as possible. Learn more about our specialized WordPress Malware Removal Service. We monitor all customer websites 24/7/365 and will alert you if an issue is detected.

If you’re an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this, as depreciated plugins can be a significant security risk.

No, we need to ensure our team is available to service all our clients’ websites promptly and fairly, which wouldn’t be possible if inclusive improvement time rolled over. Should you require additional website improvement time within a given month, you can always purchase such time at a very reasonable cost.

You can upgrade your WordPress care plan at any time. Downgrades can only be applied after the minimum three-month term and should be requested via a support ticket. View our terms of service for more information.

We request a minimum three-month term due to the significant volume of site audit and setup work completed upfront. Our primary goal is your satisfaction; if you are unhappy within this period, please contact our management team directly. We commit to working with you to amicably resolve any concerns and ensure the best possible outcome.

WordPress Care Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up for your WordPress Care Plan or Maintenance Packages, you can pay directly by debit/credit card or via your PayPal account.