For a single emergency fix or any support plan, you can get started immediately. The sign-up process is simple and only takes 5 minutes. After sign-up you will have access to our client portal where you can immediately begin to request any help or support.

What details doI need to give you in order for you to provide support for my website? We need your website domain (address) and your WordPress CMS credentials (user and password). In order to offer a truly comprehensive 24/7 service that enables us to fix your website under any circumstances, we also ask for your hosting provider credentials. Quite often, in the worst case scenario of a website going down, we’ll most likely need access to the control panel of the website via your hosting arrangements, hence the importance of holding this information.

We’ve developed our own bespoke client portal providing a support ticket system, a dashboard with key metrics in relation to your website and other useful features. One of our team would be happy to run through a demo of our portal - Simply contact us to arrange at your convenience.

We use our own specially designed support ticket system for all plan customers in lieu of phone support. Our 24/7 team is highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for both you and us. Our team is also available via live chat on our website 24/7.

Yes, support tickets can be raised anytime 24/7. Typically support tickets are resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into and often resolved within 1-2 hours, usually less.

There is no limit on the number of support tickets you can submit. However, if any requests fall outside of the scope of your plan or the time it takes to make the changes you’ve requested is greater than any inclusive improvement time, we’ll raise a quote to let you know the cost of completing such work.

We monitor your website 24/7/365 and manually login to check your website once a week and apply any plugin, core and theme updates. Unlike other providers that use automated methods to manage updates, our team of WordPress experts check your website to ensure there are no issues after updates have been applied. If any issue or conflict is found we work on this until it's resolved.

For Pro and Business plan customers we offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress website is covered no matter how big or small.

For Pro and Business Plan customers we take daily offsite backups of your entire website and database, storing on our secure cloud server. We keep 7 days of backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.

Yes, if your plan includes website improvement time, this can be used for any kind of development. If development takes longer than the time included with your plan in the given month, we can provide a quote to complete the development at a very reasonable hourly rate. We’ll never complete any work that falls outside of your plan before providing an accurate quote and checking you’re happy to proceed.

Page loading speed optimization work is included for Business Plan customers. We work to not only optimise your website for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.

General website level SEO optimisation is included for Business Plan customers (this does not include in-depth on or off page SEO work). We run an SEO audit on your website after sign up, which scores your WordPress website. We then work on improving and fixing issues to give you a higher score making sure your website is in great overall SEO shape.

We typically install and configure Wordfence, a plugin endpoint firewall and malware scanner. It’s one of the very best WordPress security plugins, whilst also being ‘light’ and therefore not negatively impacting website speed. We can install alternative security plugins in line with specific client preferences. Either way, you can be confident your site is secure and can be quickly restored in the worst case scenario, thanks to comprehensive security measures and backups.

No. We can support your website irrespective of your hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.

Yes, if you require a custom development project, which falls outside of the scope of your support plan, we can provide an estimate to carry out any type of custom development work. This can include working on your existing WordPress website through to designing a new one from the ground up.

Our support plans do not include hosting but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Yes, if your company is a nonprofit or a charity we offer a 25% discount off all our support plans. Please contact our sales team to find out more.

No, we’re focused on being experts in maintaining and supporting WordPress websites only.

Yes, we can take care of almost any WordPress website, no matter how complex or bespoke. If you have an eCommerce, membership, multilingual, advanced functionality or high traffic website, you’ll need either our Business plan or speak to us about a Custom plan to meet your specific requirements.

We’re happy to negotiate a discount if you require support plans for multiple websites. We also offer a white label solution suitable for agencies, freelancers, developers or other businesses that want to outsource the maintenance and support of multiple WordPress websites.

No, we believe an ‘unlimited’ plan generally doesn’t represent value in the long term for most clients. Instead we keep our price point low and allow you to pay for additional improvement time only when you need it. Our custom plan does however allow you to design a plan which can include more time than the 90 minutes included within our top tier, Business plan.

There isn’t much our team of experts can’t tackle.We’re pretty confident that we can meet your objectives when it comes to making changes to your WordPress website. Examples of work we regularly complete includes; plugin customization, plugin development, custom theme creation, data migration, server setup or migration, custom fields etc.

As our team is based globally, we only interact with clients via email, live chat and a support. This means one of our team is always available, no matter where you are based or the time of day. We’ve found that having everything in writing results in less chance of misinterpretation, meaning better overall service delivery. Whilst we don’t offer phone support, rest assured that customer service is our number one priority and you’ll always find contacting us to be quick, efficient and professional. We can consider alternative communication methods should you opt for one of our Custom plans.

No, not typically, we simply deliver the features of the given plan in line with our Terms of service. We always acknowledge support tickets within 15 mins and requests are usually resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into and often resolved within 1-2 hours, usually less. We can put together specific SLA’s for clients that opt for our Custom plan, tailored to your needs.

No. When we onboard a new website we undertake a thorough audit, which can often result in significant work being completed. As a result, we’re unable to offer a trial period given the nature and volume of work we complete in the early stages of supporting your website.

Yes, as long as your website is in English.

Yes, absolutely. Our Business plan includes a SSL certificate. If you have joined one of our lower tier plans then we can add a SSL certificate at a very reasonable cost.

Yes. Our team is very familiar with the platform and we support lots of WooCommerce websites.

We have offices in the USA, India and headquarters in the Isle of Man (an island in the Irish Sea between England and Ireland). Some of our team work out of our offices whilst others work remotely in various locations across the world, ensuring we’re always able to provide a truly 24/7 service. Our team is made up of a bunch of amazing people from all kinds of different countries, cultures, religions and ethnicities - Our diversity is something we’re really proud of.

No, all of our team members are employed by WP Tech Support. Our people go through comprehensive skill based interviews and a thorough induction process to ensure we’re always hiring the best talent as your team continues to grow.

Our team is made up of a wide range of highly experienced front-end, back-end and full-stack developers alongside a team of engineers, ensuring we deliver on client requirements to the highest standards. Our technical team is organized by a team of project managers, overseen by our Chief Technology Officer. The technical know-how of our team is extremely strong and there isn’t much we can’t deliver when it comes to WordPress websites.

We pride ourselves in delivering regular customer communication. Each week, once we have applied updates and carried out any regular maintenance, we will send you an email to inform you that all the website metrics have been updated and available to review on the dashboard report within our client portal.

Yes. Our team is located in various locations across the world to ensure someone is available to support your website 24/7/365.

Yes. You can read all about it here

Because we’re a great team that’s passionate about the service we deliver! We look after over 1,000 websites for a wide range of clients all over the world, many of whom have left us a glowing review. Quite often in life you get what you pay for; we feel our proposition structure and price point means that we’re able to offer a great service at amazing value.

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your WP Tech Support client portal. The dashboard within the portal also shows remaining improvement time left in each month.

If you're an existing plan customer we take care of the issue with high priority and remove any malware or malicious code to get your website back running as normal ASAP. We monitor all customer websites 24/7/365 and will alert you in the event an issue is detected.

If you're an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

No, we need to ensure our team has the availability to service all of our clients promptly and fairly, which simply wouldn’t be possible to organise if inclusive improvement time rolled over. Should you require additional website improvement time within a given month you can always purchase such time at a very reasonable cost.

Yes. You can up or downgrade your plan at any time.

We ask for a six month commitment from you due to the significant work we undertake when onboarding a site. Our business model and pricing is based on the trust of building a long term partnership to look after your website for a very affordable monthly fee. However, should you be unsatisfied with our service within the initial six month, we’re happy to cancel your plan and take no further payments. We simply ask you to always raise any issues with us and provide feedback to ensure we can consider ways to improve our service.

Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up to your plan, you have a choice to pay directly by debit/credit card or via your PayPal account.