WordPress Maintenance Plans

Let us take care of any fixes and provide ongoing 24/7 maintenance, updates and support

Standard

All our core features for one low price. Proactive ongoing maintenance, security, backups and more.

1 x emergency fix per month

$ 45 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • 1 x emergency fix per month
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security

Pro

Our most popular plan for serious WordPress website owners 100% total peace of mind.

UNLIMITED EMERGENCY FIXES

$ 60 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 60 mins of Website Improvements per month

Business

Premium support for eCommerce, membership, multilingual or advanced functionality websites.

UNLIMITED EMERGENCY FIXES

$ 85 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover with priority response times
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 90 mins of Website Improvements per month
  • SSL Certificate Included
  • Performance Tune Up - improve the speed your website loads
  • SEO Optimisation - improve your sites organic search visibility

Custom

Customized support built around your requirements. For advanced and custom WordPress sites.

COMPLETE FLEXIBILITY

$ POA /month

USD (United States Dollar)

Based on 6 month plan*

GET A QUOTE TODAY
  • High traffic volume
  • Enterprises with multiple WordPress websites
  • Highly customized themes
  • Regular ongoing custom development
  • Complex plugins and/or integrations with other platforms
  • Hosting management
  • Advanced creative and design requirements
  • Advanced security measures
  • Specific uptime guarantees
  • Staging environment to manage development
  • Dedicated account management
  • SLA
  • WP Tech Support Performance Hosting
  • Customizable support ticket portal
  • On and off page SEO management

*Monthly plan pricing shown above applies to new customers signing up to a minimum term of 6 months as per the WP Tech Support Terms of Service.

Emergency
Fix

Fix my WordPress website now.

Fixed cost priority service for single issue.

$ 65 /per single issue fix

USD (United States Dollar)

Single issue emergency fix

FIX MY SITE NOW
  • Premium Emergency Fix for any single WordPress issue*
  • Rapid identification and fixing of your WordPress issue
  • Malware Removal Not Included

Performance Tune Up

Speed up my WordPress website.

Faster page loading and increased performance.

$ 115 /fixed cost

USD (United States Dollar)

Fixed cost service

SPEED UP MY SITE NOW
  • Speed up performance and page loading for WordPress

Custom Development

Custom WordPress development.

Contact us for a quote.

$ 40 /hour

USD (United States Dollar)

Expert developers

GET A QUOTE
  • Expert team of experienced WordPress developers
  • Development help for existing WordPress sites
  • Development of new WordPress sites
  • Custom coded functionality
  • Plugin customization

Frequently Asked Questions

Getting started

How do I get started?

For a single emergency fix or any support plan, you can get started immediately. The sign-up process is simple and only takes 5 minutes. After sign-up you will have access to our client portal where you can immediately begin to request any help or support.

What happens after I’ve signed up for a plan?

What details doI need to give you in order for you to provide support for my website? We need your website domain (address) and your WordPress CMS credentials (user and password). In order to offer a truly comprehensive 24/7 service that enables us to fix your website under any circumstances, we also ask for your hosting provider credentials. Quite often, in the worst case scenario of a website going down, we’ll most likely need access to the control panel of the website via your hosting arrangements, hence the importance of holding this information.

What is your client portal and what does it look like?

We’ve developed our own bespoke client portal providing a support ticket system, a dashboard with key metrics in relation to your website and other useful features. One of our team would be happy to run through a demo of our portal - Simply contact us to arrange at your convenience.

What’s included and service details

How does your support work?

We use our own specially designed support ticket system for all plan customers in lieu of phone support. Our 24/7 team is highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for both you and us. Our team is also available via live chat on our website 24/7.

Can I raise a support ticket anytime 24/7?

Yes, support tickets can be raised anytime 24/7. Typically support tickets are resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into and often resolved within 1-2 hours, usually less.

How many support tickets can I submit each month?

There is no limit on the number of support tickets you can submit. However, if any requests fall outside of the scope of your plan or the time it takes to make the changes you’ve requested is greater than any inclusive improvement time, we’ll raise a quote to let you know the cost of completing such work.

How often do you apply updates?

We monitor your website 24/7/365 and manually login to check your website once a week and apply any plugin, core and theme updates. Unlike other providers that use automated methods to manage updates, our team of WordPress experts check your website to ensure there are no issues after updates have been applied. If any issue or conflict is found we work on this until it's resolved.

What does unlimited emergency fixes mean?

For Pro and Business plan customers we offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress website is covered no matter how big or small.

How often do you take backups?

For Pro and Business Plan customers we take daily offsite backups of your entire website and database, storing on our secure cloud server. We keep 7 days of backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.

Is custom development included as a website improvement?

Yes, if your plan includes website improvement time, this can be used for any kind of development. If development takes longer than the time included with your plan in the given month, we can provide a quote to complete the development at a very reasonable hourly rate. We’ll never complete any work that falls outside of your plan before providing an accurate quote and checking you’re happy to proceed.

What is Performance Tune Up?

Page loading speed optimization work is included for Business Plan customers. We work to not only optimise your website for faster loading times but continue to monitor and maintain the speed increase for the life of your plan.

What SEO optimisation is included?

General website level SEO optimisation is included for Business Plan customers (this does not include in-depth on or off page SEO work). We run an SEO audit on your website after sign up, which scores your WordPress website. We then work on improving and fixing issues to give you a higher score making sure your website is in great overall SEO shape.

How do you keep my WordPress website secure?

We typically install and configure Wordfence, a plugin endpoint firewall and malware scanner. It’s one of the very best WordPress security plugins, whilst also being ‘light’ and therefore not negatively impacting website speed. We can install alternative security plugins in line with specific client preferences. Either way, you can be confident your site is secure and can be quickly restored in the worst case scenario, thanks to comprehensive security measures and backups.

Does it matter which hosting provider I use?

No. We can support your website irrespective of your hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.

Do you offer the following

Do you provide custom development?

Yes, if you require a custom development project, which falls outside of the scope of your support plan, we can provide an estimate to carry out any type of custom development work. This can include working on your existing WordPress website through to designing a new one from the ground up.

Do WP Tech Support provide web hosting?

Our support plans do not include hosting but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Is there a discount for nonprofits and charities?

Yes, if your company is a nonprofit or a charity we offer a 25% discount off all our support plans. Please contact our sales team to find out more.

Do you cover websites built on platforms other than WordPress?

No, we’re focused on being experts in maintaining and supporting WordPress websites only.

Do you provide support for bespoke WordPress websites?

Yes, we can take care of almost any WordPress website, no matter how complex or bespoke. If you have an eCommerce, membership, multilingual, advanced functionality or high traffic website, you’ll need either our Business plan or speak to us about a Custom plan to meet your specific requirements.

I have multiple WordPress websites, is there any discount available?

We’re happy to negotiate a discount if you require support plans for multiple websites. We also offer a white label solution suitable for agencies, freelancers, developers or other businesses that want to outsource the maintenance and support of multiple WordPress websites.

Do you offer a plan that includes unlimited development?

No, we believe an ‘unlimited’ plan generally doesn’t represent value in the long term for most clients. Instead we keep our price point low and allow you to pay for additional improvement time only when you need it. Our custom plan does however allow you to design a plan which can include more time than the 90 minutes included within our top tier, Business plan.

What kind of website improvements / development can you complete?

There isn’t much our team of experts can’t tackle.We’re pretty confident that we can meet your objectives when it comes to making changes to your WordPress website. Examples of work we regularly complete includes; plugin customization, plugin development, custom theme creation, data migration, server setup or migration, custom fields etc.

Can I phone WP Tech Support?

As our team is based globally, we only interact with clients via email, live chat and a support. This means one of our team is always available, no matter where you are based or the time of day. We’ve found that having everything in writing results in less chance of misinterpretation, meaning better overall service delivery. Whilst we don’t offer phone support, rest assured that customer service is our number one priority and you’ll always find contacting us to be quick, efficient and professional. We can consider alternative communication methods should you opt for one of our Custom plans.

Do you have a SLA?

No, not typically, we simply deliver the features of the given plan in line with our Terms of service. We always acknowledge support tickets within 15 mins and requests are usually resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into and often resolved within 1-2 hours, usually less. We can put together specific SLA’s for clients that opt for our Custom plan, tailored to your needs.

Do you offer a free trial period?

No. When we onboard a new website we undertake a thorough audit, which can often result in significant work being completed. As a result, we’re unable to offer a trial period given the nature and volume of work we complete in the early stages of supporting your website.

Do you provide support for websites anywhere in the world?

Yes, as long as your website is in English.

Can you help me set up a SSL certificate?

Yes, absolutely. Our Business plan includes a SSL certificate. If you have joined one of our lower tier plans then we can add a SSL certificate at a very reasonable cost.

Do you manage WooCommerce websites?

Yes. Our team is very familiar with the platform and we support lots of WooCommerce websites.

About us

Where is your team based?

We have offices in the USA, India and headquarters in the Isle of Man (an island in the Irish Sea between England and Ireland). Some of our team work out of our offices whilst others work remotely in various locations across the world, ensuring we’re always able to provide a truly 24/7 service. Our team is made up of a bunch of amazing people from all kinds of different countries, cultures, religions and ethnicities - Our diversity is something we’re really proud of.

Do you use freelancers?

No, all of our team members are employed by WP Tech Support. Our people go through comprehensive skill based interviews and a thorough induction process to ensure we’re always hiring the best talent as your team continues to grow.

What is the skill level of your team?

Our team is made up of a wide range of highly experienced front-end, back-end and full-stack developers alongside a team of engineers, ensuring we deliver on client requirements to the highest standards. Our technical team is organized by a team of project managers, overseen by our Chief Technology Officer. The technical know-how of our team is extremely strong and there isn’t much we can’t deliver when it comes to WordPress websites.

Do you keep in touch on a regular basis?

We pride ourselves in delivering regular customer communication. Each week, once we have applied updates and carried out any regular maintenance, we will send you an email to inform you that all the website metrics have been updated and available to review on the dashboard report within our client portal.

Are you genuinely available 24/7/365?

Yes. Our team is located in various locations across the world to ensure someone is available to support your website 24/7/365.

Do you offer an affiliate programme?

Yes. You can read all about it here

Why should I work with WP Tech Support over a different provider?

Because we’re a great team that’s passionate about the service we deliver! We look after over 1,000 websites for a wide range of clients all over the world, many of whom have left us a glowing review. Quite often in life you get what you pay for; we feel our proposition structure and price point means that we’re able to offer a great service at amazing value.

What happens if

What if I go over time limits included with my plan?

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your WP Tech Support client portal. The dashboard within the portal also shows remaining improvement time left in each month.

What does WP Tech Support do if my website gets hacked?

If you're an existing plan customer we take care of the issue with high priority and remove any malware or malicious code to get your website back running as normal ASAP. We monitor all customer websites 24/7/365 and will alert you in the event an issue is detected.

What happens if a plugin on my website is no longer supported?

If you're an existing plan customer, we will advise you if a plugin on your website is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

Does unused website improvement time roll over?

No, we need to ensure our team has the availability to service all of our clients promptly and fairly, which simply wouldn’t be possible to organise if inclusive improvement time rolled over. Should you require additional website improvement time within a given month you can always purchase such time at a very reasonable cost.

If I want to change my support plan, can I?

Yes. You can up or downgrade your plan at any time.

Payment and Cancellation

What happens if I want to leave within the first 6 months?

We ask for a six month commitment from you due to the significant work we undertake when onboarding a site. Our business model and pricing is based on the trust of building a long term partnership to look after your website for a very affordable monthly fee. However, should you be unsatisfied with our service within the initial six month, we’re happy to cancel your plan and take no further payments. We simply ask you to always raise any issues with us and provide feedback to ensure we can consider ways to improve our service.

How are plan payments collected?

Plan payments are collected automatically via PayPal’s recurring payment facility every 30 days. When you sign up to your plan, you have a choice to pay directly by debit/credit card or via your PayPal account.

A few words from our relaxed customers

The support service has been responsive on technical queries, and malware which was present when I started the contract has been dealt with (although it has arisen again and I am awaiting the results of...

Thomas Lines

I’m not a “techy” person, so when my website went down WP Tech was a lifesaver. They were calm with working with me as I was in a sheer panic! They were patient, prompt, and...

Jamie Cheney

I love the WP Tech Support team and the service they provide for me - just like having your own team of A Grade Geek Peeps on staff. Fast, efficient, friendly and they never make...

Kym Robinson

Did exactly what asked and very quick and doesn’t overload with spam

Kanja Weldy

Quick turn around time. Great at problem solving and timely follow through. Pleasant to work with. The best service provider that I have had for my website. I have tried two other providers previously.

Vivian Bergamotto

I plan to continue using Wp tech support indefinitely. Far and away the best support for my wordpress/woocommerce I have ever had.

Keith Davitt

Fast response! Great service! Perfect results!

Sung Ginader

WP Tech Support was extremely responsive, professional, and efficient. They helped me get to the bottom of my problem as quickly as possible and I will definitely be using them again if the need arises!...

Termeh Mazhari

Best service we have had

Celia Mercadal

Professional and highly knowledgable team who provide a fantastic service maintaining several of my clients websites. 5 stars all day!

Mark Redhead

Experts in all areas of WordPress