WordPress Support Products

Support 24/7 and Maintenance Plans with Unlimited Fixes!

Emergency Fix

Fix my WordPress website now.

Fixed cost priority service for single issue.

$ 65 /per single issue fix

USD (United States Dollar)

Single issue emergency fix

FIX MY SITE NOW
  • Premium Emergency Fix for any single WordPress issue*
    Premium Emergency Fix for any single WordPress issue*

    We will fix any single WordPress issue for you. Please note - this does not include cleaning up malware. If your site has been hacked please contact us for a quote.

  • Rapid identification and fixing of your WordPress issue
    Rapid identification and fixing of your WordPress issue

    No matter how complicated your WordPress issue is, we will work on it until the problem is solved

Standard

All our core features for one low price.

Any initial emergency fix.

$ 45 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Any initial emergency fix
    Any initial emergency fix

    Once signed up we will get fix any emergency issues and make sure your site is back in perfect working order.

  • Website Health Check
    Website Health Check

    We carry out an initial website health check to make sure your WordPress installation is healthy, up to date, secure and free of issues.

  • Customer Portal Access and weekly reporting
    Customer Portal Access and weekly reporting

    Our secure online customer portal is easily accessible for submitting support tickets, viewing weekly reports and managing all aspects of your account.

  • Weekly secure off-site backup of database and site files
    Weekly secure off-site backup of database and site files

    We backup your website to our secure cloud server every day (for Pro and Business Plans) and once a week (for our Standard Plan) giving you complete peace of mind. So if the worst ever happened we can have the site restored from a back-up and up and running in no time.

  • Weekly WordPress Core Update
    Weekly WordPress Core Update

    The latest WordPress core updates and tested and installed on your site when available. We always make sure your site is running the latest most secure installation of WordPress with no compatibility issues.

  • Weekly WordPress Plugin Updates
    Weekly WordPress Plugin Updates

    We check and update any plugins you have installed on your site to make sure you're always running the latest versions with no compatibility issues.

  • Daily Security Scan
    Daily Security Scan

    We run a daily security scan on your site to check for any vulnerabilities within your WordPress installation.

  • Improve Site Security
    Improve Site Security

    After reviewing our initial health check report on your site, we improve your security by installing a web application firewall, a brute force attack blocker and a malware scanner and monitor. We also secure your WordPress login page by changing the URL and adding an additional security question to your registered users login.

Pro

Total support and peace of mind.

UNLIMITED EMERGENCY FIXES.

$ 60 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited emergency fixes for life of plan
    Unlimited emergency fixes for life of plan

    Keep your site in perfect working order always. The Pro Plan includes an unlimited amount of emergency fixes.

  • Website Health Check
    Website Health Check

    We carry out an initial website health check to make sure your WordPress installation is healthy, up to date, secure and free of issues.

  • Customer Portal Access and weekly reporting
    Customer Portal Access and weekly reporting

    Our secure online customer portal is easily accessible for submitting support tickets, viewing weekly reports and managing all aspects of your account.

  • Daily secure off-site backup of database and site files
    Daily secure off-site backup of database and site files

    We backup your website to our secure cloud server every day (for Pro and Business Plans) and once a week (for our Standard Plan) giving you complete peace of mind. So if the worst ever happened we can have the site restored from a back-up and up and running in no time.

  • Weekly WordPress Core Update
    Weekly WordPress Core Update

    The latest WordPress core updates and tested and installed on your site when available. We always make sure your site is running the latest most secure installation of WordPress with no compatibility issues.

  • Weekly WordPress Plugin Updates
    Weekly WordPress Plugin Updates

    We check and update any plugins you have installed on your site to make sure you're always running the latest versions with no compatibility issues.

  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring

    We check your website 24/7 for uptime. If for any reason your site goes down we will investigate the cause. In most cases, we can ensure that your site is back online within minutes but if the issue is something more serious we can advise on the best route of action to get your site back online.

  • Daily Security Scan
    Daily Security Scan

    We run a daily security scan on your site to check for any vulnerabilities within your WordPress installation.

  • Improve Site Security
    Improve Site Security

    After reviewing our initial health check report on your site, we improve your security by installing a web application firewall, a brute force attack blocker and a malware scanner and monitor. We also secure your WordPress login page by changing the URL and adding an additional security question to your registered users login.

  • WordPress Theme Updates
    WordPress Theme Updates

    Weekly check and installation of any updates to your standard WordPress theme (available on Pro and Business Plans)

  • 30mins of Website Improvements
    30mins of Website Improvements

    Pro and Business plans include 30 or 60 minutes of development time per month for those small ongoing changes and improvements you may need. You can choose to use this at anytime during the month and requests can be posted into your customer portal, most of which are completed and implemented within 48 hours.

Business

Everything you could ever need.

UNLIMITED EMERGENCY FIXES.

$ 85 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited emergency fixes for life of plan
    Unlimited emergency fixes for life of plan

    Keep your site in perfect working order always. The Busines Plan includes an unlimited amount of emergency fixes.

  • Website Health Check
    Website Health Check

    We carry out an initial website health check to make sure your WordPress installation is healthy, up to date, secure and free of issues.

  • Customer Portal Access and weekly reporting
    Customer Portal Access and weekly reporting

    Our secure online customer portal is easily accessible for submitting support tickets, viewing weekly reports and managing all aspects of your account.

  • Daily secure off-site backup of database and site files
    Daily secure off-site backup of database and site files

    We backup your website to our secure cloud server every day (for Pro and Business Plans) and once a week (for our Standard Plan) giving you complete peace of mind. So if the worst ever happened we can have the site restored from a back-up and up and running in no time.

  • Weekly WordPress Core Update
    Weekly WordPress Core Update

    The latest WordPress core updates and tested and installed on your site when available. We always make sure your site is running the latest most secure installation of WordPress with no compatibility issues.

  • Weekly WordPress Plugin Updates
    Weekly WordPress Plugin Updates

    We check and update any plugins you have installed on your site to make sure you're always running the latest versions with no compatibility issues.

  • 24/7 Uptime Monitoring
    24/7 Uptime Monitoring

    We check your website 24/7 for uptime. If for any reason your site goes down we will investigate the cause. In most cases, we can ensure that your site is back online within minutes but if the issue is something more serious we can advise on the best route of action to get your site back online.

  • Daily Security Scan
    Daily Security Scan

    We run a daily security scan on your site to check for any vulnerabilities within your WordPress installation.

  • Improve Site Security
    Improve Site Security

    After reviewing our initial health check report on your site, we improve your security by installing a web application firewall, a brute force attack blocker and a malware scanner and monitor. We also secure your WordPress login page by changing the URL and adding an additional security question to your registered users login.

  • WordPress Theme Updates
    WordPress Theme Updates

    Weekly check and installation of any updates to your standard WordPress theme (available on Pro and Business Plans)

  • 60mins of Website Improvements
    60mins of Website Improvements

    Pro and Business plans include 30 or 60 minutes of development time per month for those small ongoing changes and improvements you may need. You can choose to use this at anytime during the month and requests can be posted into your customer portal, most of which are completed and implemented within 48 hours.

  • Performance Tune Up - improve the speed your website loads
    Performance Tune Up - improve the speed your website loads

    Slow page loading times are common for WordPress sites. We will tune up your site to speed up page loading times. You will then benefit from an enhanced user experience and an improved SEO score.

  • SEO Optimisation - improve your sites organic search visibility
    SEO Optimisation - improve your sites organic search visibility

    We will carry out an initial SEO audit on your website and do the necessary work to improve your search visibility. We share the before and after reports with you in your customer portal and continue to monitor ongoing.

Frequently Asked Questions

How do I get started?

For a single emergency fix or any support plan you can get started immediately, the sign-up process is simple and only takes 5 minutes. After sign-up you will have access to a customer portal where you can immediately begin to request any urgent help or support.

How often do you apply updates?

We monitor your site 24/7 and manually login and check your site once a week and apply any plugin, core and theme updates. Our team of WordPress experts check your site to ensure no issue after updates have been applied. If any issue or conflict is found we work until its resolved.

Unlimited emergency fixes?

For Pro and Business plan customers we offer unlimited emergency fixes for the life of you plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.

Do you keep in touch on a regular basis?

We pride ourselves in regular customer communication, each week once we have applied updates and carried out any regular maintenance we will send you an email asking you to login to your WP Tech Support portal to view your latest dashboard report.

How does your tech support work?

We use a support ticket system only for all plan customers in lieu of phone calls, and live chat. Our 24/7 team are highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.

Can I raise a support ticket anytime 24/7?

Yes, support tickets can we raised anytime 24/7 you have an issue with your WordPress site, typically support tickets are resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into within 1-2 hours, usually less.

What if I go over my plan’s limits?

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can we purchased in 30 min blocks from your WP Tech Support customer portal.

How often do you take backups?

For Pro and Business Plan customer we take daily offsite backups of your entire site and database our secure cloud server. We keep 7 days of backups so if in the extreme case we needed to restore your site from an earlier backup we can do that in no time at all.

What does WP Tech Support do if my site gets hacked?

If you're an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your site back running as normal. We monitor all customer sites 24/7 and will alert you in the event an issue is detected.

What happens if a plugin on my site is no longer supported?

If you're an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

Performance Tune Up?

Page loading speed optimisation work is included for Business Plan customers, we work to not only optimise your site for faster loading times, but continue to monitor and maintain the speed increase for the life of your plan.

SEO Optimisation?

General site level SEO optimisation is included for Business Plan customers (this does not include in-depth on or off page SEO work), we run an SEO audit on your site after sign up which scores your WordPress site, we then work on improving and fixing issues to give you a higher score making sure your site is in great overall SEO shape.

Do you provide custom development?

Yes if you require a custom development project which falls outside the terms of your support plan we can provide an estimate to carry out any type of custom development work from working on an existing WordPress site to designing a new one from the ground up.

Do WP Tech Support provide web hosting?

Our support plans do not include hosting, but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Is there a discount for nonprofits and charities?

Yes if your company is a nonprofit or a charity, we offer a 25% discount off all our support plans. Please contact our sales team to find out more.

A few words from our relaxed customers

Fast service, explained what was done, offered additional services as future option.

Valerie Kutchey

I spent hours researching a Woo Commerce issue on the internet and with no results. In just a few hours WP Tech Support had the issues fixed!! Really is a 5+ star service.

Edward Williams

Very glad with WP tech support and response. Thank you

Jack Taylor

We are a digital marketing agency and found ourselves getting bogged down in support and maintenance requests from customers, not anymore since we found WP Tech they look after 50+ sites and everything is taken...

Kate William

delightful service, expert lads right there, Highly recommended for ongoing WordPress site maintenance.

Jack Taylor

We had an issue with Wordpress deleting user accounts. For several months we contacted tech support at other companies and nobody had any idea of what the problem was or could give us any answer....

Richard Flint

If you have a WordPress site, wp-tech is a must-have service. Super talented team, always blazingly fast response time.

Nirmal Pandya

Can’t thank them enough, exceptionally talented team with super quick response. A must have for all wp site owners. Cheers

Riddhi Pandya

Dave got to work quickly and did what he undertook to do very efficiently.We hope to be building a good relationship in the months ahead.

Johnny Kipps

Really enjoyed working with Dave and his team at WP Tech Support . Dave helped us with our Wordpress website and rebrand. His team's attention to detail was extremely impressive and Dave was always there...

Aaron Connolly

Experts in all areas of WordPress