WordPress Support Products

Support 24/7 and Maintenance Plans with Unlimited Fixes!

Basic

Keep your site updated and secure.

One time initial emergency fix.

$ 25 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • One time initial emergency fix
  • Customer Portal Access
  • 24/5 Support Ticket cover (Mon-Fri)
  • Weekly Reporting
  • Weekly secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • Daily Security Scan for Malware
  • Improve Site Security

Standard

All our core features for one low price.

1 x emergency fix per month.

20% OFF

Now
$ 36 /month

USD (United States Dollar)

Based on 6 month plan*

START NOW FOR 20% OFF
  • 1 x emergency fix per month
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security

Pro

Total support and peace of mind.

UNLIMITED EMERGENCY FIXES.

20% OFF

Now
$ 48 /month

USD (United States Dollar)

Based on 6 month plan*

START NOW FOR 20% OFF
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 60 mins of Website Improvements per month

Business

Everything you could ever need.

UNLIMITED EMERGENCY FIXES.

20% OFF

Now
$ 68 /month

USD (United States Dollar)

Based on 6 month plan*

START NOW FOR 20% OFF
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover with priority response times
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 90 mins of Website Improvements per month
  • SSL Certificate Included
  • Performance Tune Up - improve the speed your website loads
  • SEO Optimisation - improve your sites organic search visibility

*Flash sale is available for a limited time only, WP Tech Support Limited reserve the right to withdraw the sale pricing without notice.
20% monthly plan pricing shown above applies to new customers with minimum sign-up term of 6 months, after which time should you choose to continue your plan, pricing will be +20%.

Emergency
Fix

Fix my WordPress website now.

Fixed cost priority service for single issue.

$ 65 /per single issue fix

USD (United States Dollar)

Single issue emergency fix

FIX MY SITE NOW
  • Premium Emergency Fix for any single WordPress issue*
  • Rapid identification and fixing of your WordPress issue
  • Malware Removal Not Included

Performance Tune Up

Speed up my WordPress website.

Faster page loading and increased performance.

$ 115 /fixed cost

USD (United States Dollar)

Fixed cost service

SPEED UP MY SITE NOW
  • Speed up performance and page loading for WordPress

Custom Development

Custom WordPress development.

Contact us for a quote.

$ 30 /hour

USD (United States Dollar)

Expert developers

GET A QUOTE
  • Expert team of experienced WordPress developers
  • Development help for existing WordPress sites
  • Development of new WordPress sites
  • Custom coded functionality
  • Plugin customisation

Frequently Asked Questions

How do I get started?

For a single emergency fix or any support plan you can get started immediately, the sign-up process is simple and only takes 5 minutes. After sign-up you will have access to a customer portal where you can immediately begin to request any urgent help or support.

How often do you apply updates?

We monitor your site 24/7 and manually login and check your site once a week and apply any plugin, core and theme updates. Our team of WordPress experts check your site to ensure no issue after updates have been applied. If any issue or conflict is found we work until its resolved.

Unlimited emergency fixes?

For Pro and Business plan customers we offer unlimited emergency fixes for the life of you plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.

Do you keep in touch on a regular basis?

We pride ourselves in regular customer communication, each week once we have applied updates and carried out any regular maintenance we will send you an email asking you to login to your WP Tech Support portal to view your latest dashboard report.

How does your tech support work?

We use a support ticket system only for all plan customers in lieu of phone calls, and live chat. Our 24/7 team are highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.

Can I raise a support ticket anytime 24/7?

Yes, support tickets can we raised anytime 24/7 you have an issue with your WordPress site, typically support tickets are resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into within 1-2 hours, usually less.

What if I go over my plan’s limits?

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can we purchased in 30 min blocks from your WP Tech Support customer portal.

How often do you take backups?

For Pro and Business Plan customer we take daily offsite backups of your entire site and database our secure cloud server. We keep 7 days of backups so if in the extreme case we needed to restore your site from an earlier backup we can do that in no time at all.

What does WP Tech Support do if my site gets hacked?

If you're an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your site back running as normal. We monitor all customer sites 24/7 and will alert you in the event an issue is detected.

What happens if a plugin on my site is no longer supported?

If you're an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

Performance Tune Up?

Page loading speed optimisation work is included for Business Plan customers, we work to not only optimise your site for faster loading times, but continue to monitor and maintain the speed increase for the life of your plan.

SEO Optimisation?

General site level SEO optimisation is included for Business Plan customers (this does not include in-depth on or off page SEO work), we run an SEO audit on your site after sign up which scores your WordPress site, we then work on improving and fixing issues to give you a higher score making sure your site is in great overall SEO shape.

Do you provide custom development?

Yes if you require a custom development project which falls outside the terms of your support plan we can provide an estimate to carry out any type of custom development work from working on an existing WordPress site to designing a new one from the ground up.

Do WP Tech Support provide web hosting?

Our support plans do not include hosting, but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Is there a discount for nonprofits and charities?

Yes if your company is a nonprofit or a charity, we offer a 25% discount off all our support plans. Please contact our sales team to find out more.

A few words from our relaxed customers

WP Tech Support was extremely responsive, professional, and efficient. They helped me get to the bottom of my problem as quickly as possible and I will definitely be using them again if the need arises!...

Termeh Mazhari

Best service we have had

Celia Mercadal

Professional and highly knowledgable team who provide a fantastic service maintaining several of my clients websites. 5 stars all day!

Mark Redhead

Amazing support and lead time!

Daniel Tam

They were very responsive to our request, patient with our limited knowledge of website management. Very quick and thorough follow up.

Catherine Walker

Amazing… Site was super slow. WP Tech Support boosted speed so much my site is now 10 times faster…. All done in under 24 hrs

Jim

Perfect! Big thanks to Dave & Ankit, great team effort to get my Wordpress site back up and running. Will be using again for sure

Brian

Great communication. Quickly fixed my problem.

Carolyn Pascual

Excellent, fast, very reliable service! As a freelancer it’s great to have a high level of support like this. 6 sites on plans now….. Couldn’t be happier!

Barry

Fixed our problem quickly and easily. Worth every penny

Garnett Losak

Experts in all areas of WordPress