WordPress Support Products

Support 24/7 and Maintenance Plans with Unlimited Fixes!

Basic

Keep your site updated and secure.

One time initial emergency fix.

$ 25 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • One time initial emergency fix
  • Customer Portal Access
  • 24/5 Support Ticket cover (Mon-Fri)
  • Weekly Reporting
  • Weekly secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • Daily Security Scan for Malware
  • Improve Site Security

Standard

All our core features for one low price.

1 x emergency fix per month.

20% OFF

Now
$ 36 /month

USD (United States Dollar)

Based on 6 month plan*

START NOW FOR 20% OFF
  • 1 x emergency fix per month
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security

Pro

Total support and peace of mind.

UNLIMITED EMERGENCY FIXES.

20% OFF

Now
$ 48 /month

USD (United States Dollar)

Based on 6 month plan*

START NOW FOR 20% OFF
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 60 mins of Website Improvements per month

Business

Everything you could ever need.

UNLIMITED EMERGENCY FIXES.

20% OFF

Now
$ 68 /month

USD (United States Dollar)

Based on 6 month plan*

START NOW FOR 20% OFF
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover with priority response times
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 90 mins of Website Improvements per month
  • SSL Certificate Included
  • Performance Tune Up - improve the speed your website loads
  • SEO Optimisation - improve your sites organic search visibility

*Flash sale is available for a limited time only, WP Tech Support Limited reserve the right to withdraw the sale pricing without notice.
20% monthly plan pricing shown above applies to new customers with minimum sign-up term of 6 months, after which time should you choose to continue your plan, pricing will be +20%.

Emergency
Fix

Fix my WordPress website now.

Fixed cost priority service for single issue.

$ 65 /per single issue fix

USD (United States Dollar)

Single issue emergency fix

FIX MY SITE NOW
  • Premium Emergency Fix for any single WordPress issue*
  • Rapid identification and fixing of your WordPress issue
  • Malware Removal Not Included

Performance Tune Up

Speed up my WordPress website.

Faster page loading and increased performance.

$ 115 /fixed cost

USD (United States Dollar)

Fixed cost service

SPEED UP MY SITE NOW
  • Speed up performance and page loading for WordPress

Custom Development

Custom WordPress development.

Contact us for a quote.

$ 115 /hour

USD (United States Dollar)

Expert developers

GET A QUOTE
  • Expert team of experienced WordPress developers
  • Development help for existing WordPress sites
  • Development of new WordPress sites
  • Custom coded functionality
  • Plugin customisation

Frequently Asked Questions

How do I get started?

For a single emergency fix or any support plan you can get started immediately, the sign-up process is simple and only takes 5 minutes. After sign-up you will have access to a customer portal where you can immediately begin to request any urgent help or support.

How often do you apply updates?

We monitor your site 24/7 and manually login and check your site once a week and apply any plugin, core and theme updates. Our team of WordPress experts check your site to ensure no issue after updates have been applied. If any issue or conflict is found we work until its resolved.

Unlimited emergency fixes?

For Pro and Business plan customers we offer unlimited emergency fixes for the life of you plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.

Do you keep in touch on a regular basis?

We pride ourselves in regular customer communication, each week once we have applied updates and carried out any regular maintenance we will send you an email asking you to login to your WP Tech Support portal to view your latest dashboard report.

How does your tech support work?

We use a support ticket system only for all plan customers in lieu of phone calls, and live chat. Our 24/7 team are highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.

Can I raise a support ticket anytime 24/7?

Yes, support tickets can we raised anytime 24/7 you have an issue with your WordPress site, typically support tickets are resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into within 1-2 hours, usually less.

What if I go over my plan’s limits?

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can we purchased in 30 min blocks from your WP Tech Support customer portal.

How often do you take backups?

For Pro and Business Plan customer we take daily offsite backups of your entire site and database our secure cloud server. We keep 7 days of backups so if in the extreme case we needed to restore your site from an earlier backup we can do that in no time at all.

What does WP Tech Support do if my site gets hacked?

If you're an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your site back running as normal. We monitor all customer sites 24/7 and will alert you in the event an issue is detected.

What happens if a plugin on my site is no longer supported?

If you're an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

Performance Tune Up?

Page loading speed optimisation work is included for Business Plan customers, we work to not only optimise your site for faster loading times, but continue to monitor and maintain the speed increase for the life of your plan.

SEO Optimisation?

General site level SEO optimisation is included for Business Plan customers (this does not include in-depth on or off page SEO work), we run an SEO audit on your site after sign up which scores your WordPress site, we then work on improving and fixing issues to give you a higher score making sure your site is in great overall SEO shape.

Do you provide custom development?

Yes if you require a custom development project which falls outside the terms of your support plan we can provide an estimate to carry out any type of custom development work from working on an existing WordPress site to designing a new one from the ground up.

Do WP Tech Support provide web hosting?

Our support plans do not include hosting, but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Is there a discount for nonprofits and charities?

Yes if your company is a nonprofit or a charity, we offer a 25% discount off all our support plans. Please contact our sales team to find out more.

A few words from our relaxed customers

WP Tech Support spoke to me on more than one occasion about my site & the improvements that could be made - and because of them, my site went from scoring a 60/100 to an...

Robin

My original developer left me high and dry a few months ago and I have been struggling to find someone to take on the challenge! WP Tech Support were extremely helpful, they had the site...

Joshua Hunt

Superb support. Client site was struggling I had worked with it all day, made the call to WP and 2hrs later all is sorted. Worth every penny.

Robert Birkenhead

Fast service, explained what was done, offered additional services as future option.

Valerie Kutchey

I spent hours researching a Woo Commerce issue on the internet and with no results. In just a few hours WP Tech Support had the issues fixed!! Really is a 5+ star service.

Edward Williams

Very glad with WP tech support and response. Thank you

Jack Taylor

We are a digital marketing agency and found ourselves getting bogged down in support and maintenance requests from customers, not anymore since we found WP Tech they look after 50+ sites and everything is taken...

Kate William

delightful service, expert lads right there, Highly recommended for ongoing WordPress site maintenance.

Jack Taylor

We had an issue with Wordpress deleting user accounts. For several months we contacted tech support at other companies and nobody had any idea of what the problem was or could give us any answer....

Richard Flint

If you have a WordPress site, wp-tech is a must-have service. Super talented team, always blazingly fast response time.

Nirmal Pandya

Experts in all areas of WordPress