WordPress Maintenance Plans

Let us take care of any fixes and provide ongoing 24/7 maintenance, updates and support

Standard

All our core features for one low price. Proactive ongoing maintenance, security, backups and more.

1 x emergency fix per month

$ 45 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • 1 x emergency fix per month
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security

Pro

Our most popular plan for serious WordPress website owners 100% total peace of mind.

UNLIMITED EMERGENCY FIXES

20% OFF

Now
$ 48 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 60 mins of Website Improvements per month

Business

Premium support for eCommerce, membership, multilingual or advanced functionality websites.

UNLIMITED EMERGENCY FIXES

20% OFF

Now
$ 68 /month

USD (United States Dollar)

Based on 6 month plan*

GET STARTED TODAY
  • Unlimited emergency fixes for life of plan
  • Website Health Check
  • Customer Portal Access
  • 24/7 Support Ticket cover with priority response times
  • Weekly Reporting
  • Daily secure off-site backup of database and site files
  • Weekly WordPress Core Update
  • Weekly WordPress Plugin Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scan for Malware
  • Improve Site Security
  • WordPress Theme Updates
  • Malware Removal Included
  • 90 mins of Website Improvements per month
  • SSL Certificate Included
  • Performance Tune Up - improve the speed your website loads
  • SEO Optimisation - improve your sites organic search visibility

Custom

Customized support built around your requirements. For advanced and custom WordPress sites.

COMPLETE FLEXIBILITY

$ POA /month

USD (United States Dollar)

Based on 6 month plan*

GET A QUOTE TODAY
  • High traffic volume
  • Enterprises with multiple WordPress websites
  • Highly customized themes
  • Regular ongoing custom development
  • Complex plugins and/or integrations with other platforms
  • Hosting management
  • Advanced creative and design requirements
  • Advanced security measures
  • Specific uptime guarantees
  • Staging environment to manage development
  • Dedicated account management
  • SLA
  • WP Tech Support Performance Hosting
  • Customizable support ticket portal
  • On and off page SEO management

*Monthly plan pricing shown above applies to new customers signing up to a minimum term of 6 months as per the WP Tech Support Terms of Service.

Emergency
Fix

Fix my WordPress website now.

Fixed cost priority service for single issue.

$ 65 /per single issue fix

USD (United States Dollar)

Single issue emergency fix

FIX MY SITE NOW
  • Premium Emergency Fix for any single WordPress issue*
  • Rapid identification and fixing of your WordPress issue
  • Malware Removal Not Included

Performance Tune Up

Speed up my WordPress website.

Faster page loading and increased performance.

$ 115 /fixed cost

USD (United States Dollar)

Fixed cost service

SPEED UP MY SITE NOW
  • Speed up performance and page loading for WordPress

Custom Development

Custom WordPress development.

Contact us for a quote.

$ 40 /hour

USD (United States Dollar)

Expert developers

GET A QUOTE
  • Expert team of experienced WordPress developers
  • Development help for existing WordPress sites
  • Development of new WordPress sites
  • Custom coded functionality
  • Plugin customization

Frequently Asked Questions

How do I get started?

For a single emergency fix or any support plan you can get started immediately, the sign-up process is simple and only takes 5 minutes. After sign-up you will have access to a customer portal where you can immediately begin to request any urgent help or support.

How often do you apply updates?

We monitor your site 24/7 and manually login and check your site once a week and apply any plugin, core and theme updates. Our team of WordPress experts check your site to ensure no issue after updates have been applied. If any issue or conflict is found we work until it's resolved.

Unlimited emergency fixes?

For Pro and Business plan customers we offer unlimited emergency fixes for the life of your plan. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.

Do you keep in touch on a regular basis?

We pride ourselves in regular customer communication, each week once we have applied updates and carried out any regular maintenance we will send you an email asking you to login to your WP Tech Support portal to view your latest dashboard report.

How does your tech support work?

We use a support ticket system only for all plan customers in lieu of phone calls, and live chat. Our 24/7 team are highly responsive to any support tickets raised and having the issue detailed and recorded in writing makes it much easier for you and us.

Can I raise a support ticket anytime 24/7?

Yes, support tickets can be raised anytime 24/7 if have an issue with your WordPress site. Typically support tickets are resolved within 3-4 hours (depending on complexity of the issue). Critical issues flagged as high priority are looked into within 1-2 hours, usually less.

What if I go over my plan’s limits?

If you use all of your inclusive website improvement time (only available with Pro and Business Plans) we will notify you. Additional improvement/development time can be purchased in 30 min blocks from your WP Tech Support customer portal.

How often do you take backups?

For Pro and Business Plan customers we take daily offsite backups of your entire site and database, stored on our secure cloud server. We keep the last 7 days of backups and also 1 full backup per month. In the extreme case we needed to restore your site from an earlier backup we can do that in no time at all.

What does WP Tech Support do if my site gets hacked?

If you're an existing plan customer, that’s simple we take care of the issue with high priority and remove any malware or malicious code to get your site back running as normal. We monitor all customer sites 24/7 and will alert you in the event an issue is detected.

What happens if a plugin on my site is no longer supported?

If you're an existing plan customer, we will advise you if a plugin on your site is no longer supported or compatible with the latest version of WordPress. We will advise on a course of action to remedy this as depreciated plugins can be a major security risk.

Performance Tune Up?

Page loading speed optimisation work is included for Business Plan customers, we work to not only optimise your site for faster loading times, but continue to monitor and maintain the speed increase for the life of your plan.

SEO Optimization?

General site level SEO optimization is included for Business Plan customers (this does not include in-depth on or off page SEO work), we run an SEO audit on your site after sign up which scores your WordPress site, we then work on improving and fixing issues to give you a higher score making sure your site is in great overall SEO shape.

Do you provide custom development?

Yes if you require a custom development project which falls outside the terms of your support plan we can provide an estimate to carry out any type of custom development work from working on an existing WordPress site to designing a new one from the ground up.

Do WP Tech Support provide web hosting?

Our support plans do not include hosting, but we can provide dedicated WordPress hosting solutions that are tried and tested to improve overall performance and stability. Please contact our sales team for more information about WordPress hosting solutions.

Is there a discount for nonprofits and charities?

Yes if your company is a nonprofit or a charity, we offer a 25% discount off all our support plans. Please contact our sales team to find out more.

A few words from our relaxed customers

The support service has been responsive on technical queries, and malware which was present when I started the contract has been dealt with (although it has arisen again and I am awaiting the results of...

Thomas Lines

I’m not a “techy” person, so when my website went down WP Tech was a lifesaver. They were calm with working with me as I was in a sheer panic! They were patient, prompt, and...

Jamie Cheney

I love the WP Tech Support team and the service they provide for me - just like having your own team of A Grade Geek Peeps on staff. Fast, efficient, friendly and they never make...

Kym Robinson

Did exactly what asked and very quick and doesn’t overload with spam

Kanja Weldy

Quick turn around time. Great at problem solving and timely follow through. Pleasant to work with. The best service provider that I have had for my website. I have tried two other providers previously.

Vivian Bergamotto

I plan to continue using Wp tech support indefinitely. Far and away the best support for my wordpress/woocommerce I have ever had.

Keith Davitt

Fast response! Great service! Perfect results!

Sung Ginader

WP Tech Support was extremely responsive, professional, and efficient. They helped me get to the bottom of my problem as quickly as possible and I will definitely be using them again if the need arises!...

Termeh Mazhari

Best service we have had

Celia Mercadal

Professional and highly knowledgable team who provide a fantastic service maintaining several of my clients websites. 5 stars all day!

Mark Redhead

Experts in all areas of WordPress