WordPress Technical Support Agent

WordPress Technical Support Agent

The company

WP Tech Support is an exciting tech company providing 24/7 support and maintenance plans for over 1,000 WordPress websites globally. With head offices based in the Isle of Man (UK), the majority of the team is remote and based internationally.

We are looking to further expand our team thanks to an exciting period of growth and several new strategic partnerships. We are going through a lot of change at the moment and want to build further on the great culture we’ve created, offering our team excellent career progression opportunities and rewards in line with the company’s success.

The role and required experience / skill set

We’re looking for a WordPress Techical Support Agent to arrange the workload of our team of developers and engineers in response to support tickets raised by our clients, and in line with the ongoing servicing and checks we undertake on our clients’ WordPress websites.

Our project managers also communicate with our english speaking client base, so written english must be very strong.

The ideal candidate should:

  • Strong organisational skills with the ability to prioritise
  • Strong attention to detail
  • Have previous experience of working in a project management role
  • Have strong techical experience with WordPress issues and maintenance
  • Experience in using Asana is preferable but not critical
  • A good ‘design eye’
  • Ideally 4+ years experience of working with WordPress

Hours: Flexible given we’re a 24/7 service (40 hours per week)

Rate: Competitive based on experience, location and technical skills. We are a small company (circa 30 team employees) offering the flexibility of a remote role, which is reflected in the level of hourly rate we’re able to offer.

How to apply

To apply, please complete the application form below and attach you CV.

To really stand out, please send us a short video (90 seconds max) telling us a little bit about yourself, your experience and what you’re looking for from your next job opportunity.

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