Article read time - < 1 minutes

Once we have resolved the issue of an emergency fix customer, the PM responding on the ticket should send the below message but NOT archive the ticket. The Business Development team will archive the ticket at a later date once we have reached out to the customer.

After the PM has sent the below message, they should add the website domain and ticket number in the Skype group chat ‘Emergency tickets resolved’. The Business Development team will follow up with the customer thereafter.

Thanks <NAME>

I’m pleased we have been able to assist with fixing your WordPress site.

If you could take a moment to leave us a Google review, this would be greatly appreciated – simply follow the link here: